Monday, 22 February 2010

Confidentiality a must from the charitable sector

I was appalled today to see the founder of the charity the "National Bullying Helpline" breach a confidence and state that workers in Gordon Browns office called the line. As a charity manager for a CAB, who are mildly (and rightly) obsessed with confidentiality, I cannot conceive of a reason for releasing client details without permission.

The charity is actually a very small one and not part of the national network of helplines, the helplines association. I agree with Nick Clegg that the allegations of bullying should be investigated but this charity has breached one of the cardinal rules of charities that help people, that clients details should not be released. Two wrongs do not make a right.

1 comment:

  1. I agree wholeheartedly. I trained as a Counsellor and while common sense alone should be enough to tell you, via the training you also have the confidentiality issue drummed into you and I for one cannot comprehend why these people are firstly divulging sensitive information and secondly, why they aren't being investigated themselves - who would ever have any confidence in them or their guarantee of confidentiality now when they've proved on National TV they cannot be trusted.
    Disgraceful. I only hope that anyone who has used their services has not now had the additional worry of their blatant disregard for confidentiality inflicted upon them.